Rip & Roll Turf understands that your privacy is important to you. Rip & Roll Turf (“we”, “us”, “our”) helps artificial turf installers get booked estimates with homeowners. This Privacy Policy explains what information we collect through this website and our services, how we use and protect it, and the choices you have. “You” and “your” mean the person using this website or our services. By using this website, you agree to the terms of the most recent version of this Privacy Policy.

What information do we collect?

Information you give us. When you book a call, contact us or become a client, we may collect your name, email address, phone number, business name, service area and anything else you choose to tell us.

Information from homeowners. When we run advertising for our clients, homeowners may give us their name, contact details, property details and project information so we can arrange an estimate with an installer.

Information collected automatically. Like most websites, we may collect basic technical information such as your browser type, device, pages visited and how you arrived at our site, using cookies and similar tools.

How do we use your information?

To respond to you and schedule calls and estimates
To provide, run and improve our services
To send you service messages, reminders and updates
To run and measure advertising for our clients
To meet legal, tax and accounting obligations

Do we send text messages (SMS)?

If you give us your phone number and agree to receive text messages, we may text you about your enquiry, appointments and our services. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Information may be shared with service providers who help us deliver our messages, and only for that purpose.

Do we share your information?

We do not sell your personal information. We only share it:

With service providers who help us run our business, such as our CRM, scheduling, email, messaging and hosting tools, and only so they can provide those services to us
With the turf installer a homeowner has asked to receive an estimate from
With advertising platforms, to run and measure ads
When required by law, or to protect our rights, our clients or the public
If our business is sold, merged or reorganised, in which case information may be transferred to the new owner, who must continue to protect it in line with this policy

Do we use cookies?

We use cookies and similar tools to keep the site working, understand how it is used and measure our advertising. You can block or delete cookies in your browser settings, but some parts of the site may not work as intended.

How long do we keep your information?

We keep personal information only for as long as we need it for the purposes above, or as long as the law requires, and then delete or anonymise it.

How is your information kept safe?

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How can you access, change or delete your information?

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Depending on where you live, you may have additional rights under local privacy laws. To make a request, email us at [email protected]. You can unsubscribe from emails using the link in any email, and from texts by replying STOP.

What about children's privacy?

Our website and services are not intended for children under 16, and we do not knowingly collect their personal information.

Will this policy change?

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page.

How can you contact us?

Questions about this policy or your information? Email us at [email protected].